Shipping, Handling & Returns

What is your handling time?

Please include processing time to the shipping time frames below.
Shipping Time Frames Due to factors that often affect international shipments, such as holidays, customs & weather delays, we can only offer an estimate of shipping times. 

What is your estimated delivery time?

United States :   10-21 business days

Canada, Europe : 15-30 business days

Australia, New Zealand:   15-30 business days

Mexico, Central America, South America : 20-45 business days

Does Standard Shipping have a tracking number?

Please do not worry, we ALWAYS send packages with Tracking Numbers so you can track it every step of the way!

Do you pay for country duty taxes ?

Home improver is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Home improver will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

What if I need to change my shipping address?

If you realize you have made an error, simply e-mail us as soon as possible.

Do you deliver to P.O boxes?

We can only deliver to customers within countries who have a dedicated mailing address that can accept parcels.
We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out.

What if I need to return my order?

If the order arrives at your country and the customer refuses to accept the package
No attempt is made in the country of destination to deliver the package. 
Home improver reserves the right to abandon the package(s) and will not be responsible for any refund.

Broken items received, what recourse do I have?

If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the Home improver Back Guarantee. You can return it within 30 days of reception.

Can I get same day delivery?

We offer Free standard shipping and can not deliver to you the package within one day.

Still have a question?

Please contact us for more information.

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